When you phone 911 in SLC and Sandy, AI soon may take your call
Some 911 calls dialed by residents of Salt Lake City and Sandy soon may be answered by something like a robot, powered by artificial intelligence.Faced with chronic understaffing among the ranks of its dispatchers, the 911 Communications Bureau based in Utah’s capital city wants to explore using an AI-automated sorting system to reroute a share of its nonemergency calls as a way to help human responders focus on the urgent ones.The bureau’s director, Lisa Kehoe, said the AI software eventually c...
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