Over the past week, a slew of headlines claimed Klarna’s aggressive push to automate customer service with generative AI had failed. The Swedish fintech company last year said it automated the equivalent of 700 customer service jobs with AI. And after it announced a new plan to hire human agents, the conventional wisdom was that the project wasn’t working.Klarna’s AI push has been the loudest, if not the boldest, attempt to use generative AI in place of human workers, so a rollback would be a da...