When Josélia de Brito, a former sugarcane worker from a remote town in northeast Brazil, filed for her retirement benefits through the mandated government app, she expected her claim would be processed quickly. Instead, her request was instantly turned down because the system identified her as a man. It was especially frustrating for de Brito, who had been requesting sick pay for years via the National Social Security Institute’s artificial intelligence-powered app, Meu INSS. De Brito had worked...