These days, whenever I think about Google, I recall a line from Madame Bovary. “She wanted to die, but she also wanted to live in Paris,” Flaubert writes, capturing Emma Bovary’s provincial reality and her romanticized dreams of escape. That is Google in a nutshell, isn’t it? The company that once represented the pinnacle of innovation has devolved into a symbol of corporate indifference. Let me share a personal example that illustrates this decline. I was an early Webpass customer. Back then, b...