India’s booming quick-commerce sector saw a major casualty earlier this year. Dunzo, the first Indian startup to receive a direct investment from Google in 2017, shut down in January, leaving hundreds of consultants, vendors, employees, and delivery workers unpaid. Rest of World spoke to Dunzo’s former employees, investors, and industry experts, who revealed how mismanagement, operational challenges, and fierce competition led to its demise. Indeed, there are flaws embedded in the very concept o...