kapa.ai is an LLM-powered AI assistant that answers technical questions about your products. We integrate with knowledge sources to answer user questions and support tickets through a RAG pipeline.Building and maintaining a robust, general-purpose RAG system is hard. There are many controls and parameters that influence the final output's quality, and they all interact in complex ways:Prompt templatesContext sizeQuery expansionChunkingRerankingEtc.As we make changes to the system, and particular...