Airbnb says it’s poised to roll out AI technology — but not in the way consumers may have initially wanted. Instead of offering tools to help travelers plan or book their trips with the help of AI agents, Airbnb is planning to first introduce AI to its customer support system. This update will roll out later this summer, the company told investors during its Q4 2024 earnings call on Thursday. Explained Airbnb co-founder and CEO Brian Chesky, AI can do “an incredible job” for customer service as ...