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The Microsoft 365 Copilot launch was a total disaster

Nicholas Shkoda/Getty ImagesYou'd think that Microsoft's marketing team would have learned something after last year's shambolic rollout of the Recall feature. Maybe, before trying another rollout, they might talk to a few customers, do some focus groups, even ask a few members of the press and analyst community for their advice.But no.Shortly after the New Year, someone in Redmond pushed a button that raised the price of its popular (84 million paid subscribers worldwide!) Microsoft 365 product...

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