February 14th, 2019. I still remember that day vividly. My wife and I were finally on our first date night in months, watching a movie we'd been planning to see together. As busy professionals, these moments were rare and precious. Then my phone started buzzing.Our server instance had gone down. None of the standard playbooks were working. Instead of enjoying a romantic evening, I found myself in the lobby, frantically trying to restore service while our system hemorrhaged data. That was the mom...