1. The Story This is the story of system SVC from company ORG. It’s a true story, but I’ve smoothed out the details: by making it generic, I hope that it will be more familiar. ORG relies on an integration service, SaaS, to decouple its business logic from vendor software dealing with billing, analytics, customer management, etc. ORG shifts from assume we have infinite budget mode to we need to break even next year or we’ll die. Some dutiful analyst notices that ORG spends an egregious amount of...