In this hyperconnected world we live in, it’s easier than ever to send feedback to the companies we patronize. But just because businesses offer more ways to get in touch doesn’t mean they’re poring over every comment. According to a 2020 survey from Productboard, 90% of companies fail to successfully capture feedback from all channels while a third have no feedback-capturing process whatsoever. Varun Sharma became very aware of this while leading customer success efforts at LinkedIn, analytics ...