AWS upgrades Amazon Connect with new generative AI features Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ahead of the cloud giant’s AWS re:Invent 2024 event, which will kick off on Monday. Amazon Connect made its original debut in 2017. The service uses AI to provide contact center agents with advice on how to answer customer inquiries. It can...