In an effort to curb mass arbitration, Ticketmaster sought to switch arbitration service providers to New Era ADR, including for past ticket purchases. New Era incorporated some defense-favorable provisions to its mass arbitration provision. The Ninth Circuit holds those provisions go too far and are procedurally and substantively unconscionable. This opinion contains enough criticism to go around, especially with respect to New Era’s policies and practices. However, I’ll focus solely on the maj...