"Over 12 Million Canadian Customers Left Without Services Due to Rogers Networks Outage in July 2022, Report Reveals Faulty Configuration and Lack of Overload Protection"

Assessment of Rogers Networks for Resiliency and Reliability Following the 8 July 2022 Outage – Executive Summary

A report by Xona Partners Inc. July 2024 Summary Overview In the early morning of 8 July 2022, Rogers Communications Inc. (Rogers) experienced a major service outage in its Internet Protocol (IP) core network that affected its wireless and wireline services across Canada (July 2022 outage). The July 2022 outage lasted from 4:58 EDT on 8 July 2022 to 7:00 EDT on 9 July 2022 as services were gradually restored. More than 12 million customers lost wireless and wireline services, including mobi...