Work The Triumph of Counting and Scripting More and more people in caring professions have to account for everything they do. Is this an improvement? Alvarog1970/iStock/Getty Images Plus Erin Nash was a hospital chaplain whose job was to be with people in some of their worst moments, praying, holding hands, even singing with them. Shadowing her on her rounds, I watched as she managed to create brief peaceful moments with suffering patients and their families again and again, making temporary san...