A possibly apocryphal quote attributed to many leaders reads: “Amateurs talk strategy and tactics. Professionals talk operations.” Where the tactical perspective sees a thicket of sui generis problems, the operational perspective sees a pattern of organizational dysfunction to repair. Where the strategic perspective sees an opportunity, the operational perspective sees a challenge worth rising to. Learn faster. Dig deeper. See farther. In part 1 of this essay, we introduced the tactical nuts and...