During the summer of 2023, Dr. Rosemary Lall, a family physician working at a bustling medical clinic in Scarborough, hit her breaking point. After nearly three decades on the job, Lall was ready to throw in the towel as she found herself buried under inescapable patient-related paperwork that often cut into precious family time.“I lost all my joy of work,” Lall told Global News. “I was coming into work really dreading the day.”That dread, Lall said, had less to do with the patient experience an...