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AI handles incidents, engineers lose touch with their systems

When I was an SRE at LinkedIn, back in 2012, I designed a system that could heal itself and learn from previous incidents. AI capabilities were nowhere near what we have today, and that remained a prototype, but this is now a reality. These tools do it all: inspect alerts, form hypotheses, query telemetry, correlate recent deployments, and even implement the fix themselves. As much as I love to see it, I have a major concern: we are losing touch with our systems. The better these tools become at...

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