Salesforce pulls back on LLMs: a reality check for enterprise AI strategy Salesforce is stepping back from heavy reliance on large language models and shifting toward deterministic automation inside Agentforce. Executives say trust in model outputs has fallen, citing missed instructions and AI drift during real customer workflows. The message is clear: probabilistic models alone won't run mission-critical operations. As part of the shift, the company reportedly reduced support roles from 9,000 t...