New York, NY – February 27, 2024 – Klarna today announced its AI assistant powered by OpenAI. Now live globally for 1 month, the numbers speak for themselves: The AI assistant has had 2.3 million conversations, two-thirds of Klarna’s customer service chats It is doing the equivalent work of 700 full-time agents It is on par with human agents in regard to customer satisfaction score It is more accurate in errand resolution, leading to a 25% drop in repeat inquiries Customers now resolve their err...