“The generator is down, and we don’t have enough ice to continue icing the remains of soldiers killed in action. How much longer, ma’am?”That’s the message I received while deployed to Balad, Iraq, as an Air Force second lieutenant. I was overseeing generators in theater, and the one powering the mortuary facility had failed. The clock was ticking. I didn’t have HVAC expertise or the necessary parts. The only viable backup generator was on the other side of the country.I had two choices: initiat...