I’ve been working a lot with service line architecture recently. If you’re not familiar with that; it’s how business units such as IT, HR, or Sales bring services to clients, both internal and external. These structures often mirror team organization.Think of it as a hierarchy: IT at level one, Software Development and Ops at level two, and then individual teams, like: Software Team X or Ops Team Y, at level three.1What’s surprising is how rarely these structures reflect reality. In practice, I ...